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Frequently Asked Questions

 
 

WHAT IS THE SHIPPING POLICY? 

LIMITED EDITION PRINTS are custom made and shipped from 1-30 business days from the date of order. 

ORDER TYPEPRODUCTION TIME STANDARD SHIPPING
Cotton Rag Prints (shipped flat)14 Business. Days
3-5+ Business days*
Metal Prints (framed and unframed)
21-30 Business Days
3-5+ Business days*
Cotton Rag Prints, Matted & Frame Presentations
21-30 Business Days
3-5+ Business days*
Business Days are Mon-Fri,  For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping. Please allow additional days if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

HOW MUCH DOES THE SHIPPING COST? 

Shipping is FREE to the 48 contiguous states. Shipments to Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands and International countries are subject to supplemental shipping fees to be determined and approved by purchaser prior to production.

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. A tracking number will be email when your order has been shipped.

SHIPPING TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges apply. Items will be shipped USPS Priority International or FedEx. 

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RETURNS/EXCHANGES/REFUNDS?

We will provide a replacement orders at no charge for orders damaged in shipping with the return of the order by our shippping label. We do not provide refunds based on customer preference.

CAN I CANCEL MY ORDER? 

Unless your order has gone into production, you may cancel or change it. 

RETURN PROCESS? 

For a replacement of orders, please contact us at Jennifer@JenniferDeane.com.

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HOW CAN I KEEP UP WITH NEW WORK?

To be the first to know about any new work you may signing up for our newsletter and/or follow us on instagram.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Limited edition signed fine art images are printed with archival inks on cotton rag paper and mounted in an 8ply cotton rag board mat ready for framing behind glass. Aluminum Transfer limited edition prints are available in satin or gloss ready for wall hanging as frameless or framed.

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